Terms & Conditions:

Pita Safaris Limited (sometimes hereinafter referred to as the COMPANY, OPERATOR or TOUR OPERATOR) acts only as an agent for 3rd Party Suppliers of tourism services and similar (sometimes hereinafter referred to as SUPPLIER or SUPPLIERS). Such services may include but not be limited to:

The company packages any one or more such services together into Tour Packages for sale to any interested persons, hereinafter referred to as (TOURIST, CLIENT or GUEST) whether a foreigner or resident person of the country in which the company operates.
Pita Safaris’s Booking/Payment Policy and Cancellation Policy are designed to reflect and pass on the said Third Party Suppliers’ Booking Terms & Conditions and her own business. Pita Safaris cannot be held responsible for any acts, omissions or commissions by such third party suppliers in the provision of the said services.

Pita Safaris Booking/Payment Terms and Conditions and the Cancellation Policy below govern the agreement between you, hereinafter referred to as (TOURIST, CLIENT or GUEST) and Pita Safaris (sometimes hereinafter referred to as the COMPANY, OPERATOR or TOUR OPERATOR). The Contract is governed by Kenyan Law and the parties agree to submit to the jurisdiction of the Kenyan Courts.

Payments

  1. No contract for the provision of holiday services shall be concluded until Pita Safaris has confirmed to the guests the receipt of a deposit of 25% of the total holiday cost or 40% in cases where flights are part of the holiday package, or an amount as advised by Pita Safaris, as the case may demand.
  2. The balance of the total holiday costs shall reach our offices no later than 30 days before the departure date of your holiday. The liability of all guests for payment of the balance shall be joint and liable.
  3. If final payment is not received 30 days before departure, then Pita Safaris reserves the right to cancel your holiday and impose the cancellation charges as below.
  4. Where bookings are made less than 30 days before the departure date, the full price of the holiday shall be paid instead of the deposit referred above.
  5. All prices quoted are US Dollars.
  6. Payment is acceptable in any freely convertible currency at the prevailing rate at the time of exchange
  7. We accept payment by bank transfers.
  8. You are responsible for any bank charges levied by the sending bank of your payment.

Validity of Prices Tour Services

Many tour services’ prices vary seasonally both within the year and from year to year. All the company’s Tour Packages include an indicated Price and a validity period. Tour Prices are valid strictly under the conditions indicated in the proposal including the provided itinerary, the featured hotels and lodges, mode of transport, type of vehicle, the period of travel, number of tour participants, the Inclusions and the Exclusions. Any changes to these parameters warrant revision of the calculated tour price accordingly.

Whilst every effort will be made to honor given prices both before and after the tour is confirmed, we reserve the right to review the rates in the event of unexpected currency exchange fluctuation, concession/WMA fees increase, tax increases, fuel increase or any other events beyond our control that affect our ability to deliver on the tour. Notwithstanding, Pita Safaris commits to do everything within her power to honor her given rates or at the minimum seek and assist her guests to find appropriate alternatives.

Cancellation Policy and Refunds/Credit Notes

The Company reserves the right to cancel any trip for any reason, but will not cancel a tour less than 30 days before departure except for Force Majeure, unusual or unforeseen circumstances outside the Company's control.
When a tour is cancelled by the Company before the agreed date of departure for any reason other than the fault of the Client or Force Majeure, the Client can either:

  1. Take a substitute tour of equivalent or superior quality if the Company is able and willing to offer such a substitute; or
  2. Take a substitute tour of lower quality if the Company is able and willing to offer one and to recover from the Company the difference in price between the price of the tour originally purchased and that of
    the substitute tour; or
  3. Have a full refund of all monies paid under the contract as soon as possible.

In the event that the client cancels or reduces the travel items booked, the client must submit cancellation request in writing.

Charges will be calculated from the date we receive your written cancellation.

All payments for travel services that have not been provided to the client will be refunded in accordance with following policy: The cancellation fee will be imposed as shown below:

Cancellation made more than 60 days before departure date – US$ 150 booking handling fee is changed

Cancellation made 40 – 59 days before departure date – 20% of applicable invoice amount is charged

Cancellation made 15 – 39 days before departure date – 50% of applicable invoice amount is charged

Cancellation made 3 – 14 days before departure date – 75% of applicable invoice amount is charged

Cancellation made 1 – 2 days before departure date – 100% of applicable invoice amount is charged

Cancellation made on the same day of departure or after tour has begun / NO SHOW – 100% of applicable invoice amount is charged

Unused Services

There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.

Primate Permits (Gorillas, Chips etc)

Gorilla, and Chimpanzee, Tracking Permits are limited in number and sold on a first come first served basis. They sell fast and run out fast; the only way to guarantee availability is buying. We normally request our guests to pre-pay in advance so we buy them on their behalf subject to availability. Once bought, gorilla permits are virtually none refundable and non-transferrable to another person. Children below 15yrs and 12yrs are not allowed on Gorilla Tracking and Chimpanzee Tracking respectively.

The Company’s Responsibility and its Corporate Guarantee

The company guarantees to act ethically, fairly and in good faith; to be honest, not misrepresent facts or act deceitfully; to serve the reasonable best interests of the client. The company hereby guarantees it has the ability to and warrants it shall, subject to receiving payment from the client and the above clauses, provide the services shown in her proposed Tour Packages within the reasonable expectations of the guest.

Non Guarantee of Availability

The availability status of accommodation and any other services in a proposed Tour Package are subject to change. They can only be confirmed through booking and paying for the services after a tour deposit is received by the company. While Pita Safaris makes every reasonable effort to secure the services as proposed, the company reserves the right to substitute any mentioned services with similar or higher category ones in case of overbookings and unavailability.

Fully Booked Status & Wait-Listed Bookings

Most Tourism Services are oftentimes subject to sold out and waitlisted status and/or overbooking and closed sales. These services may include but not be limited to be they Accommodation, Restaurant seats and specific Menus, preferred Driver/guide, Tour Leader and/or Vehicle, Tourism Activity, seats on schedule Flights, Boats or Cruises or specific Times and Equipment on chartered private services Whilst every effort shall be made to secure your preferred service on your preferred terms, the same cannot be guaranteed nor can the company be held responsible for unavailability or waitlisted status of services not previously confirmed. At all times, every effort will be made to secure suitable and generally acceptable alternative services of similar but not necessarily
exactly the same category and price range, subject to availability.

Force Majeure

The company cannot be held responsible for trip interruptions, cancellations or loss off revenues due to unrecoverable refunds caused by or resulting from circumstances beyond its control including but not limited to natural disasters like fire, flooding and lighting; social and political disturbances, acts of war and/or terrorism or guests’ personal or family emergencies requiring trip interruptions or cancellations emergencies. Whilst the company shall always strive to inform the guests of any such circumstances and help minimize any losses, it is to be noted that this is done as a courtesy and the company cannot be held responsible in any way for such circumstances beyond its control.

Trip Interruption and Cancellation Insurance

Pita Safaris recommends to all her guests to buy appropriate Trip Interruption and Cancellation insurance policy to guard or help cushion losses in case of trip interruption or cancellation.

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